IT Process Expert Manager

hace 1 mes


Zaragoza, Zaragoza, España Jti A tiempo completo

**Job Summary**

At JTI, we're looking for a skilled IT Process Expert Manager to join our team. As a key member of our organization, you'll be responsible for overseeing the implementation and maintenance of our GRM (Global Retail Management) system.

**Key Responsibilities**

  • GRM Ownership: Ensure the system is functioning optimally and align with changing business needs.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance system performance.
  • Documentation: Maintain accurate and up-to-date documentation of system processes and procedures.
  • Functional Designs Review: Review and approve functional designs to ensure they meet market requirements.
  • Training Sessions: Develop and deliver training sessions for internal and external stakeholders.
  • KPI Development: Establish and track key performance indicators for system usage.
  • Change Management: Ensure seamless implementation of changes and updates to the system.
  • Project Management: Oversee projects from assessment to closure, ensuring timely and successful delivery.
  • Business Relationship Management: Serve as the primary point of contact for market-related issues and develop action plans as needed.

**Requirements**

  • Strong understanding of GRM systems and processes.
  • Excellent communication and project management skills.
  • Ability to work effectively in a fast-paced environment.

**What We Offer**

At JTI, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.


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