IT Process Expert Manager
hace 5 días
**Job Summary**
At JTI, we're looking for a skilled IT Process Expert Manager to join our team. As a key member of our organization, you'll be responsible for overseeing the implementation and maintenance of our GRM (Global Retail Management) system.
**Key Responsibilities**
- GRM Ownership: Ensure the system is functioning optimally and align with changing business needs.
- Continuous Improvement: Identify areas for improvement and implement changes to enhance system performance.
- Documentation: Maintain accurate and up-to-date documentation of system processes and procedures.
- Functional Designs Review: Review and approve functional designs to ensure they meet market requirements.
- Training Sessions: Develop and deliver training sessions for internal and external stakeholders.
- KPI Development: Establish and track key performance indicators for system usage.
- Change Management: Ensure seamless implementation of changes and updates to the system.
- Project Management: Oversee projects from assessment to closure, ensuring timely and successful delivery.
- Business Relationship Management: Serve as the primary point of contact for market-related issues and develop action plans as needed.
**Requirements**
- Strong understanding of GRM systems and processes.
- Excellent communication and project management skills.
- Ability to work effectively in a fast-paced environment.
**What We Offer**
At JTI, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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