Process Expert Manager
hace 1 mes
Job Summary
The IT BTS Sales & Trade Marketing Process Expert Manager acts as a liaison between Business and Development teams to implement approved process changes. This role requires a strong understanding of the process, its functionalities, and the markets using it.
Key Responsibilities
GRM ownership: Be the master of the process, knowing all functionalities and markets using it.
Continuous improvement: Align with changing business environment and keep updated all documentation in the GRM SharePoint.
Review Functional Designs: Ensure they meet market requirements without impacting global application functionality, other markets' needs, and performance.
Facilitate training sessions: Consolidate market knowledge and keep updated training material.
Elaborate KPIs: Of usage of the GRM module owned.
Change Management
Continuous improvement: On our BTS Trade Marketing Change Management Process and ensure full compliance with OCM.
Guarantee all CGHs have a meaningful business benefit, providing quantitative impact of the development requested.
Ensure market has informed an accurate business description, benefit, and priority.
Project Management
Define plan and management of projects under responsibility on its different phases and areas (Assessment, Planning, Implementation and Control, Communications, Closure).
Business relationship management: Be the point of contact for issues escalation from markets and establish action plans when required and ensuring its implementation.
Requirements
To succeed in this role, you should have a strong understanding of the process, its functionalities, and the markets using it. You should also be able to communicate effectively with Business and Development teams and have strong project management skills.
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