Front Desk Hospitality Agent

hace 1 mes

Madrid, Madrid, España Sonder A tiempo completo

About Sonder

Sonder is a revolutionary hospitality company that aims to make a world of better stays open to all. Our properties are designed to provide a unique and bespoke experience for our guests, with a mix of rooms, suites, and apartments that cater to diverse needs.

Our mobile app allows guests to navigate their stay effortlessly, from check-in to checkout. We are looking for someone who is passionate about hospitality operations and is committed to delivering an exceptional guest experience.

The Role

We are seeking a Front Desk Hospitality Agent who will be the face of Sonder. This versatile role involves interacting with guests, creatively solving problems, and delivering exceptional guest service. The ideal candidate will be a people person who loves working in a fast-paced environment and is committed to extending hospitality to all.

Key Responsibilities

  1. Guest Experience
  • Be the face of Sonder and create an exceptional first impression on our guests, visitors, and partners.
  • Guide guests through the Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs.
Problem-Solving and Guest Service
  • Handle all guest interactions with the highest quality of service and professionalism.
  • Own guest issues to resolution and accommodate requests whenever possible.
Property Maintenance and Organization
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces.
  • Contribute to a welcoming and efficient environment for both guests and team members.
Support and Collaboration
  • Flexibly support the back-of-house team on a day-to-day basis as needs arise.
  • Assist market leadership with administrative tasks to keep all operations running smoothly.
Market Support
  • Support multiple Sonder properties throughout the local market, as required.

Requirements

  1. Experience
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
Skills and Qualities
  • Personable, service-minded, and positive.
  • Excellent problem-solving skills and a proactive approach to addressing guest needs.
  • Strong computer literacy and writing skills.
  • Organized, hardworking, and detail-oriented.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
Language Proficiency
  • Proficiency in languages other than English is an asset.

Benefits

  1. We offer attractive employee travel perks for any Sonder location.
  2. Competitive compensation.
  3. Generous stock plan.
  4. Medical, dental, and vision insurance (where applicable).
  5. Flexible vacation.
  6. Wellness and volunteering days.
  7. Annual free credits and discounts to stay in Sonders.

Equal Opportunity

Sonder is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law.

We are committed to creating a welcoming and inclusive environment for all employees, guests, partners, and communities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to us.

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