Front Desk Hospitality Representative

hace 4 semanas

Madrid, Madrid, España Sonder A tiempo completo
About Sonder

Sonder is a hospitality company that's revolutionizing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for talented individuals to join our team.

The Role

We're seeking a Front Desk Hospitality Agent to be the face of Sonder. As a key member of our team, you'll be responsible for creating an exceptional first impression on our guests, visitors, and partners. You'll guide guests through our technology-rich experience, ensuring they make the most of their stay by engaging with our app and self-service features.

You'll communicate with guests in-person and through digital channels to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay. Your attention to detail and commitment to delivering exceptional guest service will make all the difference in our guests' experiences.

Responsibilities
  1. Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
  2. Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  3. Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  4. Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  5. Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  6. Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
  7. Support multiple Sonder properties throughout the local market, as required.
  8. Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
Requirements
  1. Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  2. Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  3. Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to get it done for our guests.
  4. Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  5. Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
  6. Flexible schedule and open to working evenings, weekends, and holidays.
  7. Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
  8. Proficiency in languages other than English is an asset.
  9. This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
What We Offer
  1. We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits.
  2. Competitive compensation.
  3. Generous stock plan.
  4. Medical, dental and vision insurance (where applicable).
  5. Flexible vacation.
  6. Wellness and volunteering days.
  7. Annual free credits and discounts to stay in Sonders.
  8. Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork.
Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.

Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to us.

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