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Senior Incident Manager I Shared Technology
hace 2 meses
We are seeking a highly skilled Senior Incident Manager to join our Shared Technology team at Importante Empresa. As a key member of our Incident Management team, you will play a critical role in ensuring the smooth operation of our business operations.
Key Responsibilities- Incident Detection
- React and respond to real-time machine learning anomaly detection systems
- Use innovative analytics to discover slow-moving trends
- Cultivate a deep understanding of both business and technical metrics
- Incident Coordination
- Proactively coordinate around early signs of an issue to prevent incidents
- Coordinate with the right team/person and work towards a resolution together
- Coordinate with Marketing, Communications, and Customer Support leads to resolve outbound communication strategy for major player-facing incidents
- Incident Communication
- Communicate timely and appropriately to leadership, operational teams, and other internal customers with facts and timelines during critical incidents
- Share findings from critical incidents to relevant teams and partners
- Problem/Action Tracking
- Regularly work with teams responsible to follow up on progress of implementation, resolving potential blockers, and escalate where needed
- Be responsible for the information gathering on incidents in JIRA ticketing system
- Technical Skills
- Broad technical understanding (software, hardware, tech product management, computer science, etc.)
- Experience with a cloud platform
- Analytical, structured approach to solving problems
- Leadership and Communication Skills
- Leadership and communication skills to lead and motivate a team
- Ability to think on your feet and handle many tasks at the same time
Importante Empresa is a leading game developer behind the world-famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch, and Pet Rescue. Our games are being played by 245 million monthly active users as of Q3 2021.
