Strategic Talent Acquisition Leader for EMEA Contact Centres

hace 3 días


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to fill the role of Director of Talent Acquisition - EMEA. This position involves overseeing the hiring needs of contact centres across specific regions.

This role entails strategically aligning with business objectives, proactively identifying talent management initiatives to enhance bottom-line results, and driving process enhancements.

About the Role
  • Lead a management team of Talent Acquisitions leaders in supporting hiring needs of the EMEA contact centres
  • Understand all critical business initiatives and goals for each business unit
  • Serve as a trusted advisor in relationships with key leaders across different levels within the company
  • Deliver talent acquisition solutions that positively impact the success of the business

The ideal candidate will have proven experience leading a large Talent Acquisition team focused on high-volume multilingual recruiting, preferably in a BPO setting. Experience managing recruiting efforts in key EMEA regions, including the UK, Greece, Poland, Egypt, South Africa, Bulgaria, and Rwanda is also essential.

Key Responsibilities
  • Proactively identify talent management initiatives to bolster bottom-line results
  • Manage and support specialists to ensure an exceptional candidate experience
  • Monitor and provide progress reporting on each goal and project
  • Be the ultimate point of contact for escalated complex Talent Acquisition issues

The successful candidate will possess proficiency in various Talent Acquisition and human capital disciplines, such as marketing, talent assessment, compensation, and employee relations. Familiarity with HR systems, compensation strategies, and statistical methods is also required.

Requirements
  • Proven experience leading a large Talent Acquisition team
  • Experience managing recruiting efforts in key EMEA regions
  • Proficiency in various Talent Acquisition and human capital disciplines
What You Can Expect

A dynamic and creative team with a positive and friendly atmosphere

Excellent remuneration package based on experience, skills, and performance



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