Dealer Support Agent Francés

hace 3 días

Madrid, Madrid, España MSX INTERNATIONAL A tiempo completo

Objetivo del puesto:

Nuestros Agentes de Dealer Support brindan apoyo a la red de concesionarios en procesos de distribución de ventas, asegurando la calidad de los servicios proporcionados a través de diferentes canales (correo electrónico, teléfono, etc).

Responsabilidades de Agentes de Dealer Support:

  • Dar apoyo a la red de concesionarios en todos los procesos relacionados con la distribución de vehículos (OTD: OrderToDelivery):
    • Consultas de pedido, transporte y registro de vehículos.
    • Entrega de vehículo, gestión de citas y documentación.
    • Actividades de remarketing y soporte a flotas.

¿Qué te ofrecemos?

  • Contrato indefinido a jornada completa. 40 horas a la semana, lunes – viernes.
  • Formarás parte de un gran equipo de profesionales en una compañía consolidada internacionalmente.
  • Adquirirás una visión global del sector del automóvil, relacionándote con clientes, proveedores, consultores y concesionarios.
  • MSX Bazaar: Portal de compras colectivas con grandes descuentos para empleados.
  • 23 días laborables según convenio colectivo + 3 días extra.
  • Plan de formación interna.

¿Crees que eres la persona ideal para esta posición? Queremos conocerte Inscríbete a la oferta rápidamente y revisaremos tu candidatura.

¿Tienes experiencia en atención al cliente a través de Contact Centers y estás en disposición de enfrentarte a nuevos desafíos?

¿Qué habilidades debes tener?

  • Tener amplio conocimiento y experiencia del sector de atención al cliente.
  • Habilidades de comunicación.
  • Experiencia en soporte de pedidos, soporte de ventas o soporte de flotas.
  • Imprescindible idioma nativo francés.
  • Experiencia en el uso de sistemas de tickets y paquete Office.
  • Habilidades de cooperación y contribuyes al desarrollo positivo del equipo.

¿Quiénes somos?

Con más de 5,000 empleados en más de 80 países alrededor del mundo, nuestras equipos ofrecen conocimientos de vanguardia que abarcan las siguientes áreas:

  • Enganche del consumidor
  • Desempeño de piezas, accesorios y servicio
  • Acciones de diagnóstico y mejora de reparación
  • Acciones de diagnóstico y mejora de reparación
  • Acciones de diagnóstico y mejora de reparación
  • Informaciones técnicas
  • Soluciones de aprendizaje
  • Desempeño de ventas

Construyendo confianza desde 1931, nuestro historial probado significa que ahora somos socios con casi todos los fabricantes de automóviles en el mercado.

Objetivo de MSXI

Empoderar a las personas en movimiento y a los creadores para que prosperen en nuestro mundo en constante cambio.

Visión de MSXI

Ser la primera opción de nuestros clientes, reconocidos por nuestra excelencia operativa y nuestro compromiso con la innovación y el cambio en el sector de la movilidad.

Misión de MSXI

Leverageamos nuestra experiencia en movilidad, la creatividad de nuestros equipos globales y el poder de la tecnología para crear soluciones personalizadas, sostenibles e innovadoras.

MSX es un empleador igualitario y positivamente anima a las aplicaciones de candidatos calificados y elegibles, independientemente de género, raza, discapacidad, edad, orientación sexual, reasignación de género, religión o creencia, estado civil, embarazo o maternidad. Como usuarios del programa Disability Confident, garantizamos que entrevistaremos a todos los candidatos con discapacidad que cumplan con los criterios mínimos para la vacante.

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