Sales Operations Expert
hace 1 semana
We are the world's biggest healthcare platform on the market, dedicated to providing patients with the best possible care. We want patients to find the perfect doctor and book an appointment in the most easy way. Our goal is to make the healthcare experience more human, and that's why we are always next to our patients: to help them find the best possible care. Anytime, anywhere.
We also help doctors to better manage their practice and build their online reputation. Our integrated end-to-end solution allows doctors to devote their time to what really matters: their patients. We are a market leader in 12 countries, and our platform has been used for 4.8 million appointments booked last month. Our unique patients visit our websites each month, and 92.5k active doctors trust our solutions.
Job Description
Responsibilities
- Create & update automations related to sales operations processes on the Clinics segment to ensure maximal effectiveness and operational perfection both in our CRM and in other areas.
- Gather and analyze data in order to understand problems and address them proactively.
- Supervise KPIs, metrics and performance of local teams and provide actionable information and useful insights for team leaders and managers to improve productivity in all possible areas.
- Take active part of strategic projects to ensure their success and maximize business impact.
- Train sales reps on the use of the CRM tool and the processes related.
- Re-think processes, detect bottlenecks, and be in constant pursuit of improvements of automations, KPIs, and tools to increase efficiency.
- Stakeholder management and collaboration with team members and members of other departments.
- Be the operational enabler to ensure leads are assigned and contacted promptly.
- Liaise with global team to align processes with other countries.
Requirements
- Undergraduate or master's degree in economics, statistics, business or related fields.
- 2 years or more of experience in sales, analytics, operations or other positions related to business development project management.
- Spanish & English fluently.
- Experience with CRM: Salesforce is a must.
- Know Excel like a pro.
- Have analytical thinking and like creating reports.
- Good with numbers and people equally.
- Excellent team working, interpersonal and communication skills.
- Huge ease of learning new tools & skills.
- Proven analytical, evaluative, and problem-solving abilities.
- Knowing SQL would be ideal.
- Knowing Datastudio would be a plus.
- Coaching knowledge would be a plus.
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