Senior Operations Project Manager
hace 4 semanas
Company Overview
MioDottore is a leading healthcare technology company that empowers patients and doctors alike. With a presence in 13 countries and over 90 million patients trusting us every month, we're committed to making the healthcare experience more human.
Job Summary
We're seeking a Senior Operations Project Manager to oversee and manage projects that improve operations, sales, and customer satisfaction. As a key member of our team, you'll bring new ideas and solutions to our developing areas, focusing on understanding customer feedback and implementing playbooks and content that resonate with our upsell teams and customers.
Key Responsibilities
- Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.
- Utilize data analysis tools to provide actionable insights for continuous improvement.
- Develop and implement playbooks and content that enhance the customer experience and reflect on the growth of our operations across markets.
- Bring new ideas and solutions, addressing challenges proactively and strategically.
- Keep a customer feedback loop to meet the needs and expectations.
- Collaborate closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
- Oversee daily operations to ensure efficiency, focusing on improving the whole GTM and retention strategy.
Requirements
- Proven project management experience, preferably in tech companies, with the ability to push initiatives forward and collaborate across multiple teams and departments.
- Strong analytical skills, with proficiency in SQL and the ability to analyze data effectively to inform decision-making and drive continuous improvement.
- Operational enablement expertise, with the ability to create training programs and comprehensive documentation, enabling efficient processes across the organization.
- Customer journey expertise, with a deep understanding of customer needs and experience in gathering and acting on user feedback to enhance customer experiences.
- Experience in developing and executing effective sales and GTM strategies, with a strong understanding of the B2B landscape, particularly in healthcare.
- Project management tools proficiency, with skills in using tools like JIRA and Trello to manage and streamline project workflows.
- Excellent communication skills, with strong interpersonal, communication, and negotiation abilities, essential for stakeholder management and team collaboration.
- Problem-solving skills, with the ability to identify challenges and develop creative solutions to overcome them.
- Flexibility, with the ability to adapt to changing circumstances and pivot strategies as needed.
- Language proficiency, with fluency in English mandatory and Spanish a plus.
What We Offer
- Flexible remuneration and benefits system via Flexoh, including a restaurant card, transportation card, kindergarten, and training tax savings.
- Share options plan after 6 months of working with us.
- True flexibility and work-life balance, with remote-first options or hybrid work models in our office locations.
- Flexible working hours.
- Paid time off according to your location of work.
- Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
- Health insurance according to your location of work.
- Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
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