Technical Support Professional in Barcelona
hace 7 días
Company Overview
Your future company is a global leader in the BPO industry, with 170,000 employees worldwide. This innovative organization supports operational needs for clients and delivers seamless experiences to customers.
Salary Package
We offer a competitive salary package of €25,000 gross per year, along with a permanent contract at 39 hours per week.
Job Description
As a Technical Support Agent, you will be responsible for providing world-class service to clients while working on projects for top prestigious brands. Your key responsibilities include:
- Answering incoming customer queries promptly
- Identifying issues and providing effective solutions to ensure customer satisfaction
- Recording customer data accurately in the CRM system
- Providing ad-hoc support as required
- Being a team player and collaborating for the success of the team and project
Benefits
You will enjoy a range of benefits, including:
- A salary package of €25,000 gross per year
- A permanent contract at 39 hours per week
- Language classes
- An international environment
- Activities every week
- Discounts on certain products (health insurance; technology etc.)
Required Skills and Qualifications
To succeed in this role, you will need:
- A native-level proficiency in German
- A C1 level of English
- A strong technical understanding or interest in the technical field
- Previous experience in troubleshooting
- Living in Barcelona
- Excellent listening skills and proficient communication abilities
- A drive for excellence and professionalism
- Strong teamwork skills and dedication to collaborative success
- Excitement about intercultural communication and the expatriate lifestyle
- A valid Spanish work permit
Why Blu Selection?
At Blu Selection, we pride ourselves on delivering exceptional services to our clients. Our team is dedicated to helping you achieve your career goals and making a positive impact in the industry.
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