Senior Commerce Media Specialist
hace 3 semanas
We are seeking a highly skilled Senior Commerce Media Specialist to join our team. In this role, you will be responsible for managing relationships with resellers, providing ongoing support and training, and analyzing performance data to drive business outcomes.
About You- You have a proven sales and client service track record in a tech or ad-tech related field.
- You possess strong knowledge of all core MS Office applications and are fluent in English - both spoken and written.
- You have a passion for new media, internet trends, and continual learning.
- You are able to work and deliver strong results in a dynamic environment.
- You possess strong interpersonal, negotiation, and persuasive skills across all levels.
- Manage Relationships: Provide ongoing support, training, and resources to help resellers succeed.
- Monitor Performance: Analyze reseller performance and provide actionable insights.
- Customer Relationship Management: Build and maintain strong relationships with key customers through the reseller.
- Act as a point of escalation for customer issues that resellers are unable to resolve independently.
- Regularly check in with customers (through the reseller) to ensure satisfaction and address any concerns.
- Assist resellers in communicating the value of the product or service to ensure customer retention and expansion.
- Share insights and actionable recommendations with resellers to improve customer outcomes.
- Analyze customer data to identify trends, areas of improvement, and opportunities for additional value.
- Track customer success metrics and provide reports to resellers.
- Support resellers in resolving customer issues, providing guidance and resources as needed.
- Evaluate and coordinate with internal teams to resolve complex issues that require additional expertise.
We take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional, and financial wellbeing. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. Based on these factors, the estimated salary for this role is $80,000-$120,000 per year, depending on your qualifications and location.
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