Data Steward for CRM Initiatives
hace 4 semanas
We're seeking a Data Steward for CRM initiatives to join our International Family and Professional Care segment. This role will oversee customer data quality and governance to unlock CRM utilization and outcomes.
The purpose of this role is to ensure data analytics power every IFP decision through delivering trusted analytics and insight that enable data-driven decision making at a strategic level.
Key Responsibilities include:
- Facilitate a customer experience (CX) transformation initiative by overseeing customer data quality and governance for a new unified CRM system.
- Partner with global, IFP and Digital Technology Solutions teams to understand value drivers and translate them to define a future-state data model that supports standardized CX processes, customer definitions, and data sources.
- Lead CRM Data Governance Efforts:
- Establish and enforce data quality standards at a global level, working with IFP CRM data leads to implement, maintain, and adjust as needed.
- Influence longer-term strategic decisions related to customer data, CRM functionalities, usage and outcomes.
About You
You perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You're driven to perform at the highest level with a passion for data quality & governance.
As a person, you're a self-driven and highly motivated, creative thinker inspired by doing things differently, someone who is always taking initiative to make things better.
You will also need the following qualifications:
- Proven experience in data infrastructure and/or data management.
- Deep understanding of CRM data and its utilization to drive business outcomes.
- Strong stakeholder management capability bringing together and aligning a wide range of internal and external partners.
- Experience in Agile ways of working.
- Highly developed collaboration skills with an ability to work and influence across a matrix organization.
- Ability to create and communicate to senior leaders in a concise and persuasive format.
- Ability to prioritize issues and opportunities, allocate resources, and manage effectively in a matrix environment.
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