Customer Service Representative with Spanish and English Fluency
hace 3 días
Empresa Reconocida is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.
Our TeamOur Internal Customer Service team is dedicated to fostering strong relationships with our clients. We focus on account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction.
What We Do- Quality Assurance: Ensure the highest standard of calls, follow-ups, and communication across all channels.
- Booking Conversions: Make outbound calls to potential patients, offering Free Visits in designated countries.
- Decision Making: Make real-time decisions in a dynamic and ambiguous environment.
- Escalation Management: Handle customer issues and escalations.
- Lead Generation: Prospect for and respond to incoming leads to meet or exceed sales quotas.
We are looking for a highly skilled and motivated individual with:
- Fluent level of Spanish with exceptional grammar and spelling skills.
- High level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
We offer a competitive salary, bonus, and benefits package, including:
- Salary: €18,000.00 gross per year.
- Bonus: €1000 gross per year pro-rated, based on KPIs.
- Holidays: 24 per calendar year.
- Paid bank holidays + 1 extra day in lieu.
- Hybrid work model: 4 days per month at the office or for training purposes.
Submit your CV highlighting your achievements and responsibilities. We welcome applications from motivated and talented individuals who share our passion for delivering exceptional customer service.
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