Food and Beverage Operations Manager
hace 4 semanas
Company Overview
Novotel Jakarta Mangga Dua Square is a premium midscale hotel located in North Jakarta's business and entertainment district. The hotel's 362 guest rooms are equipped with a rejuvenated Olympic-size swimming pool that provides guests with the best experience during their stay.
Key Responsibilities
- Plan, implement, and measure profit enhancement programs by working with the kitchen & Marketing Department.
- Prepare & submit post-mortem promotion reports to the F&B Manager upon completion of promotions.
- Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs, and operating supply costs for the outlet are in line with the budget.
- Build good relationships with guests or regular patrons. Remember individual patrons' names and their preferences to extend personalized service.
- Handle guests' complaints and comments tactfully and efficiently.
- Handle all administrative work pertaining to cashier/bar operation requirements and company policies.
- Maintain department communication logbook and updated notice board.
- Check the supply of equipment/stock levels and ensure that there is no shortage of items that could impact operations and guests.
Requirements
- Strong leadership, interpersonal, and training skills.
- Good communication and customer contact skills.
- Familiarity with F&B promotions and sales strategies.
- Service-oriented with an eye for detail.
- Ability to work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and professionally groomed at all times.
- Good reading, writing, and oral proficiency in the English language.
- Ability to speak other languages and a basic understanding of local languages will be an advantage.
- Minimum 2 years of relevant experience in a similar capacity.
- Good working knowledge of MS Excel, Word, & PowerPoint.
- High degree of professionalism with sound human resources management and business acumen capabilities.
About Accor Hotels
Accor Hotels is a leading hospitality company with a portfolio of brands that cater to diverse customer needs. Our commitment to excellence and customer satisfaction drives our success.
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