Food and Beverage Operations Manager

hace 4 semanas


Valencia, Valencia, España Accor Hotels A tiempo completo
Job Description

Company Overview

Novotel Jakarta Mangga Dua Square is a premium midscale hotel located in North Jakarta's business and entertainment district. The hotel's 362 guest rooms are equipped with a rejuvenated Olympic-size swimming pool that provides guests with the best experience during their stay.

Key Responsibilities

  • Plan, implement, and measure profit enhancement programs by working with the kitchen & Marketing Department.
  • Prepare & submit post-mortem promotion reports to the F&B Manager upon completion of promotions.
  • Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs, and operating supply costs for the outlet are in line with the budget.
  • Build good relationships with guests or regular patrons. Remember individual patrons' names and their preferences to extend personalized service.
  • Handle guests' complaints and comments tactfully and efficiently.
  • Handle all administrative work pertaining to cashier/bar operation requirements and company policies.
  • Maintain department communication logbook and updated notice board.
  • Check the supply of equipment/stock levels and ensure that there is no shortage of items that could impact operations and guests.

Requirements

  • Strong leadership, interpersonal, and training skills.
  • Good communication and customer contact skills.
  • Familiarity with F&B promotions and sales strategies.
  • Service-oriented with an eye for detail.
  • Ability to work well in stressful & high-pressure situations.
  • A team player & builder.
  • A motivator & self-starter.
  • Well-presented and professionally groomed at all times.
  • Good reading, writing, and oral proficiency in the English language.
  • Ability to speak other languages and a basic understanding of local languages will be an advantage.
  • Minimum 2 years of relevant experience in a similar capacity.
  • Good working knowledge of MS Excel, Word, & PowerPoint.
  • High degree of professionalism with sound human resources management and business acumen capabilities.

About Accor Hotels

Accor Hotels is a leading hospitality company with a portfolio of brands that cater to diverse customer needs. Our commitment to excellence and customer satisfaction drives our success.



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