Global Travel Booking Professional
hace 2 semanas
In this role as a Global Travel Booking Professional, you will have the opportunity to work with an innovative online travel agency that offers unique combinations of flights and accommodations. The company is looking for someone to represent them in the French market and provide exceptional customer service.
Main Responsibilities- Manage all incoming queries in a customer service environment, handling both inbound and outbound calls and emails.
- Gather information from customers and ensure resolutions of queries, assisting clients with upgrades, rescheduling, bookings, doubts, claims, and more.
- Consult with clients to understand their needs regarding financial considerations, travel dates, destinations, and travel packages, booking management, and reservations back-office.
To succeed in this role, you should have:
- A native level of French and a B2 level in English.
- Previous experience in Customer Service or Technical Support in a Call Center, preferably 6 months.
- An interest in learning and willingness to adapt.
- Excellent communication skills, both written and oral.
- The ability to operate in high-pressure situations.
- A team player attitude, enthusiasm, and self-starter spirit.
- Analytic and problem-solving skills.
- A focus on customer satisfaction and quality-oriented approach.
We offer a competitive package, including:
- A salary of 12,360€ per year (based on a 14-month contract), approximately 890€ gross per month.
- A performance bonus of up to 100€ per month.
- A complexity bonus of up to 70€ per month.
- Meal vouchers of 7€ per day.
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