Travel Booking Expert
hace 3 semanas
About the Role:
We are seeking a skilled Travel Booking Specialist to join our team in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for delivering exceptional service to our French clients.
Key Responsibilities:
- Manage incoming queries efficiently in a customer service environment
- Handle both inbound and outbound calls and emails
- Gather information from customers and resolve queries
- Assist clients with upgrades, rescheduling, bookings, and claims
- Communicate with clients regarding financial considerations, travel dates, destinations, and packages
- Book management (altering, canceling, or creating new reservations)
- Manage reservations back-office (ticket issuing, modification, and cancellation of reservations)
Requirements:
- Native level of French + B2 level in English
- Previous 6 months experience in Customer Service or Technical Support in a Call Center
- Interest in and willingness to learn
- Good communication skills – both written and oral
- Able to operate in high-pressure situations
- Team player, enthusiastic, and a self-starter
- Analytic and problem-solving skills
- Customer and quality-oriented
What We Offer:
- 6 months fixed term contract
- Working hours: Monday to Saturday, rotating shifts 8 am to 8 pm
- Packages in line with the market: €11,240 per year + up to €1,200 per month performance bonus + up to €840 per month complexity bonus + meal vouchers of €273 per month + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
- If you live outside Portugal: reimbursement of initial flight ticket after 6 months within the company + 6 months of accommodation in a shared flat provided by the company (rental fee to pay)
- Opportunity to be part of a challenging and fast-paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- Multicultural and international environment
- Fully paid training, professional development, and career evolution
About Us:
We are an international Customer Experience Specialist with a global presence and over 50,000 employees. Our company was started by 2 French entrepreneurs in the 2000s and has become a leading provider of customer service experiences on behalf of some of the world's most progressive brands.
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