Global Business Travel Expert
hace 7 horas
A leading company in the travel industry, American Express Global Business Travel (GBT), empowers businesses of all sizes to optimize their travel programs. With a presence in over 140 countries and approximately 14,000 employees, GBT provides exceptional traveler care while helping clients achieve results that exceed expectations.
We're constantly innovating and introducing new products, services, and strategies that revolutionize the travel industry. Our success is tied to our clients' success, so we put our heart and soul into delivering exceptional results. As the world's largest travel management company, we've formed alliances with key travel leaders and suppliers worldwide, solidifying our position as a quality provider to businesses of all sizes.
**Job Summary:**
The ideal candidate will possess a strong understanding of client travel policies and be able to guide customers effectively. This role requires proficiency in creating air, hotel, and car bookings using Amadeus, as well as excellent communication skills to deliver high-quality customer experiences.
Main Responsibilities:
* Booking travel services, including air, rail, ferry, hotel, car, and other related services* Understanding fare notes and rebooking via various channels* Creating compelling customer experiences through effective communication* Providing consultation and guidance on client travel policies* Promoting preferred suppliers when applicable* Assisting with travel-related issues, such as visas, invoice clearance, refunds, and cancellations* Exceeding service and quality standards* Observing guidelines and standards* Working in a goal-oriented service environment* Taking initiative to assist team members and management
Key Qualifications:
* Minimum 2 years' experience in Amadeus* Proficiency in creating air, hotel, and car bookings* Bachelor's degree appreciated* Native or full working proficiency in French and/or English* Minimum 2 years' experience in a similar position within the business travel industry* Strong customer service skills with a focus on quality* Excellent written and verbal communication skills* High knowledge of international geography* Positive and proactive attitude* Strong problem-solving and critical thinking skills* Ability to work independently or as part of a team* Experience working in a multinational environment* Excellent time management and organizational skills* Ability to handle multiple priorities simultaneously
The salary for this position is estimated to be around €45,000 - €60,000 per year, depending on experience. Located in Spain - Barcelona, this role offers a unique opportunity to join a renowned company in the travel industry.
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