Account Manager in Spain

hace 2 semanas

Madrid, Madrid, España Liferay A tiempo completo

Job Summary

Liferay is seeking a highly skilled Account Manager to join our team in Spain. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their satisfaction with our Liferay subscription, and identifying opportunities to expand our use and application within their organization.

Key Responsibilities

  • Act as the primary point-of-contact for our clients, providing exceptional customer service and resolving any issues related to our support or services.
  • Communicate customer needs to various divisions of the Liferay organization, coordinating a response to meet their requirements.
  • Assist in communicating new feature requests or product improvements from customers to the Liferay Product Management team.
  • Identify opportunities to expand Liferay's use and application within an organization and work with sales representatives to close such opportunities.
  • Responsible for renewals and ensuring customer satisfaction.

Qualifications

  • 4 years of experience in the enterprise software industry, with at least two years of experience in a customer-facing role.
  • An Engineering Degree from a four-year university program or equivalent with deep technical background.
  • Strong interpersonal skills and strong written and oral communication skills.
  • Ability to understand business requirements communicated by customers and put them in writing.
  • Ability to translate the language and needs of business people into technical solutions at a high level.
  • Understanding of the industry dynamics present among customers, especially Open Source business.
  • Well knowledge of Liferay Product and other portal platforms.
  • General understanding of the requirements definition process, including wireframes, specifications, and use cases.
  • Fluent in Spanish and English, written and spoken. Additional languages such as Portuguese or French will be highly valued.

What We Offer

  • Salary package according to qualification and experience.
  • Opportunities to take responsibility and grow professionally.
  • Ability to work in an international context.
  • A positive and pleasant work environment.
  • Working at a successful company with strong growth.

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