Sales Team Lead

hace 1 mes


Barcelona, Barcelona, España Exoticca A tiempo completo

About Exoticca
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

Job Description
We are looking for a qualified Sales Team Coordinator to manage our Sales team and provide effective guidance. Acting as a mentor on the sales ground, you are responsible for supervising, managing and motivating team members to attain everyday sales objectives. With a great perspective on all our operations, managing the different countries we are operating in, and providing a 24/7 service, your role consists in engaging the team into a 5-stars service, accomplishing sales targets and surpassing customers' expectations.

Key Responsibilities
• Continually engaging, motivating, supporting, and developing your team of travel experts to achieve success and sales targets.
• Daily supervision of calls and leads performance and management.
• Sales reports and monitoring: you are responsible for analyzing and alerting on KPIs to ensure performance stability.
• Setting the right tone for your team by living our company values every day, ensuring high standards are set and maintained.
• Leading by example, delivering excellent customer and client satisfaction

Requirements
An outstanding supervisory experience with multicultural teams in a sales environment
A strong understanding of business goals and standards for customer service
The ability to effectively organize and manage multiple company initiatives
The ability to communicate effectively with senior management and other departments
A positive and proactive working approach
High flexibility and schedule adaptation
English native or Fluent English level

Preferred Qualifications
Contact center experience in the Travel industry (2 years) with a team of 10 or more
Proven track record in performance management and exceeding business results
Prior experience in utilization of CRM such as Salesforce

Benefits
Competitive compensation package in line with job responsibilities and experience
Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee
Hybrid work model: Offices in Barcelona city
Permanent contract from the start
Travel packages at reduced prices
Referral bonus, if you bring people as talented as you
Unlimited coffee, team lunches, English lesson, bi-annual company parties


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