Customer Care Manager

hace 3 semanas


Valls, Tarragona, España Lear A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Care & Warranty Manager to join our team at Lear. As a key member of our organization, you will be responsible for leading multiple teams and working closely with our customers to deliver exceptional service and support.

Key Responsibilities
  • Manage customer complaints and warranty claims in a timely and efficient manner
  • Collaborate with plant teams to resolve issues and achieve quick actions
  • Monitor forecast and budget warranty costs
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and manage multiple teams to achieve business objectives
Requirements
  • Engineering studies and Business/MBA background
  • At least 3 years of professional experience in contact with OEM customers
  • Fluent in English and one other European language
About Lear

We are a global leader in the automotive industry, dedicated to reducing our environmental impact, supporting our communities, and improving sustainability. We offer a dynamic and inclusive work environment, with opportunities for growth and development.

Benefits
  • Flexible Compensation Plan
  • Flexitime
  • Saving Plan
  • Life and Accident Assurance
  • Amazing location - Our E-systems Headquarters are one hour away from Barcelona and twenty minutes to the beach
  • Enjoy Lear Program
  • HQ Canteen
Next Steps

After submitting your resume, a recruiter from our team will confirm your suitability for the role and contact you for an initial interview.



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