Customer Care

hace 3 meses

Valls, España Lear A tiempo completo

As Customer Care & Warranty Manager - Electronics for Europe and Africa, you are able to lead multiple teams and enjoy working with our customer directly.

The purpose of this role is based around three main pillars: Significant Issues & Escalations, Customer Care and Warranty Costs Management

You are the right candidate if you are an engineer with some interest or experience in Electronics with an MBA / Business mindset who enjoys achieving goals.

You are not the right kind of person for this role if in case you may have a preference in staying at your comfort zone or willing to be in a role with a main focus in report data. This is because the role is a key position of customer & stakeholder management where the candidate must be ready to build relationships with customers.

Here at Lear, every day we are reducing our environmental impact, supporting our communities, and improving sustainability

As our next Customer Care & Warranty Manager you will manage customer complaints regarding warranties & getting support from our plant teams to achieve quick actions. You will be troubleshooting all issues in coordination with the plan and monitor forecast and budget the Warranty costs. 

Requirements:

• Engineering studies and Business / MBA background

• At least 3 years of professional experience in contact with OEM customers.

• Fluent in English and one other European language

Lear For You

We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you.

We are your path to a better career, a better future, and a better you.

Our teams have invented groundbreaking technologies, flawlessly manufactured millions of products and earned a long list of awards. Year after year, we are one of the World's Most Admired Companies.

Our teams are the secret to our success. They are empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we all understand that we must work together to win.

Are you ready for a better career? A better future?

We're Lear For You.

Benefits list:

Flexible Compensation Plan

Flexitime.

Saving Plan

Life and Accident Assurance

Amazing location - Our E-systems Headquarters are one hour away from Barcelona and twenty minutes to the beach

Enjoy Lear Program

HQ Canteen

Next Steps:
After you click on “Apply now” and submit your resume a recruiter from our team will confirm your suitability for the role and contact you for an initial interview.

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