Customer Care

hace 2 meses

Valls, España Lear Corporation A tiempo completo

As Customer Care & Warranty Manager - Electronics for Europe and Africa, you will lead multiple teams and enjoy working directly with our customers.
The purpose of this role is based around three main pillars: Significant Issues & Escalations, Customer Care, and Warranty Costs Management.
You are the right candidate if you are an engineer with some interest or experience in Electronics, possess an MBA or have a Business mindset, and enjoy achieving goals.
You are not the right kind of person for this role if you prefer staying in your comfort zone or wish to focus mainly on report data. This role is key in customer and stakeholder management, where the candidate must be ready to build relationships with customers.
As our next Customer Care & Warranty Manager, you will manage customer complaints regarding warranties and coordinate with our plant teams to achieve quick actions. You will troubleshoot all issues in coordination with the plant and monitor forecasts and budget the Warranty costs.
Requirements:

Engineering studies and Business / MBA background.
At least 3 years of professional experience in contact with OEM customers.
Fluent in English and one other European language.

Lear For You
We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect, and excellence. We want to be more for you.
We are your path to a better career, a better future, and a better you.
Our teams have invented groundbreaking technologies, flawlessly manufactured millions of products, and earned a long list of awards. Year after year, we are one of the World's Most Admired Companies.
Our teams are the secret to our success. They are empowered, inventive, and inclusive, passionate about their craft and driven to succeed. We all understand that we must work together to win.
Are you ready for a better career? A better future?
We're Lear For You.
Benefits list:

Flexible Compensation Plan
Flexitime
Saving Plan
Life and Accident Assurance
Amazing location - Our E-systems Headquarters are one hour away from Barcelona and twenty minutes to the beach
Enjoy Lear Program
HQ Canteen

Next Steps: After you click on “Apply now” and submit your resume, a recruiter from our team will confirm your suitability for the role and contact you for an initial interview.

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