Customer Service Expert

hace 15 horas


Málaga, Málaga, España Snaphunt A tiempo completo

The Salary Package €60,000 - €80,000 per annum
As a Customer Support Representative at Snaphunt, you will play a key role in delivering exceptional customer experiences. Your primary responsibilities will include handling inbound calls and emails, as well as live chat interactions with customers.

Job Description:

In this role, you will be responsible for:

  • Providing prompt and accurate information to customers while maintaining effective communication during conversations;
  • Ensuring call resolution in a timely manner while maintaining the highest level of quality support in every customer interaction;
  • Achieving call center metrics as defined by our client, KPIs, and SLAs;
  • Recognizing and adjusting the support approach to accommodate all levels of customer experience and needs;
  • Educating customers on support options and the steps being taken to resolve the issue;
  • Communicating positively with team members, customers, and other partners;
  • Escalating issues to the appropriate department according to Client's Procedures;
  • Managing the customer experience, educating, and upselling customers on products and services;
  • Working in a team-oriented environment to achieve common goals.

Required Skills and Qualifications:

  • You speak Norwegian at a native level and are fluent in English (B2);
  • Experience in customer care is a plus;
  • You have a good understanding and level of computer handling skills;
  • Excellent problem-solving skills with the capability of research and identification of the right information;
  • You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.

Benefits:

  • Paid training and education;
  • Relocation package (flight ticket and one month accommodation);
  • Gym membership;
  • Potentially Spanish lessons;
  • Development opportunities (get promoted within the company);
  • Public health insurance;
  • Regular company activities.

About Us:

Snaphunt is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.



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