Executive Guest Services Manager

hace 3 semanas


Gasteiz Vitoria, Álava, España Melia Hotels International A tiempo completo

Company Overview

Meliá Orlando Celebration is a premier hotel located in the heart of Celebration, Florida, near Orlando's main attractions. This hotel offers a unique experience, combining sophisticated design with exceptional service, ideal for both business and leisure travelers.

Salary

The estimated salary for this role is $65,000 - $85,000 per annum, depending on experience.

Job Description

Mission of the Role: As Executive Guest Services Manager, you will be responsible for leading and motivating the front desk and reservations team, ensuring exceptional and personalized service for all guests. This role is key to creating memorable experiences, maximizing customer satisfaction, and contributing to the operational and financial success of the hotel.

Key Responsibilities:

  • Manage and motivate the front office and reservations team, ensuring their integration, training, and continuous development.
  • Oversee daily front office operations, including reception, reservations, and telephone services.
  • Supervise guest arrivals and departures, ensuring seamless and satisfactory experiences.
  • Resolve complex guest complaints or issues quickly and effectively.
  • Ensure the correct implementation of pricing policies and internal audit procedures.
  • Prepare daily and monthly revenue reports.
  • Participate in the recruitment and selection of new team members.
  • Supervise room allocation for groups, VIPs, and regular guests, managing special requests.
  • Work closely with Housekeeping to ensure the quality of VIP rooms.
  • Develop and supervise work schedules and assignments for the team.
  • Ensure complaints are managed and reported to relevant managers with a resolution within 24 hours.
  • Guarantee the proper application of the standard operating procedures of the front office.

What We Are Looking For?

Experience: At least 2 years of front office or guest service experience, including management experience in a hotel or resort.

Languages: Advanced Spanish and English proficiency (spoken and written); other languages are a plus.

Technical Skills: Proficiency in hotel management software (reservation systems) and tools like MS Word, Excel, and Outlook.

Skills: Excellent oral and written communication skills, leadership ability, problem-solving skills, and attention to detail.

Flexibility: Availability to work varied shifts, including mornings, evenings, weekends, and holidays.

Additional Requirements: Only candidates authorized to work in the U.S. will be considered. Relocation assistance is not available.



  • Gasteiz / Vitoria, Álava, España Accor Hotels A tiempo completo

    **About Us**Sofitel Legend Casco Viejo Panama is located in the heart of a UNESCO protected site, a United Nations designated world heritage.We provide a superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in an historic locale.We offer an intimate ambiance,...


  • Gasteiz / Vitoria, Álava, España Melia Hotels International A tiempo completo

    Company Overview: Meliá Hotels International is a leading hospitality company that offers a unique experience to its guests. With a focus on exceptional service and sophisticated design, our hotels provide an ideal environment for both business and leisure travelers.Job Description: As a Front Office Hospitality Manager, you will be responsible for leading...


  • Gasteiz / Vitoria, Álava, España Melia Hotels International A tiempo completo

    **About Meliá Orlando Celebration**Meliá Hotels International is a global hotel chain that offers a unique experience to its guests. Our mission is to provide exceptional service and create memorable experiences for our customers.**Job Description**We are seeking an experienced Front Office Manager to lead our front desk and reservations team at Meliá...


  • Gasteiz / Vitoria, Álava, España Melia Hotels International A tiempo completo

    About Meliá Orlando CelebrationMeliá Orlando Celebration is a hotel located in the heart of Celebration, Florida, near Orlando's main attractions. This hotel offers a unique experience, combining sophisticated design with exceptional service, ideal for both business and leisure travelers.

  • Executive Hotel Leader

    hace 3 semanas


    Gasteiz / Vitoria, Álava, España Accor A tiempo completo

    About AccorWe are a global leader in the hospitality industry, welcoming individuals from diverse backgrounds and cultures. Our mission is to provide exceptional experiences for our guests, employees, and partners. We strive to create an environment where everyone feels valued and empowered to grow.Job OverviewWe are seeking an experienced Executive Hotel...

  • Front Office Team Lead

    hace 4 semanas


    Gasteiz / Vitoria, Álava, España Melia Hotels International A tiempo completo

    **Discover a Rewarding Career at Meliá Orlando Celebration**Meliá Hotels International is seeking an experienced Front Office Manager to lead our front desk and reservations team. As a key member of our hotel management team, you will be responsible for ensuring exceptional service and personalized experiences for all guests.**About the Role**The Front...


  • Gasteiz / Vitoria, Álava, España Lm Wind Power Ge A tiempo completo

    About the RoleAs a Hydro Services Manager at Lm Wind Power / Ge, you will drive services activities for hydropower plants in the nominated region. This includes proposal development and execution of services transactional works.Key Responsibilities:Develop strong relationships with hydro power plant maintenance teams and understand assets, maintenance needs,...


  • Gasteiz / Vitoria, Álava, España Osmose Utilities Services, Inc. A tiempo completo

    Osmose Utilities Services, Inc. is seeking a highly experienced Electrical Distribution Operations Manager to oversee our underground electrical distribution teams in the Carolinas. This senior-level position requires a journeyman electrician with extensive supervisory experience and a strong understanding of safety standards, including NFPA 70E and...


  • Gasteiz / Vitoria, Álava, España Osmose Utilities Services, Inc. A tiempo completo

    Osmose Utilities Services, Inc. is seeking a seasoned Electrical Operations Manager to oversee our expanding underground electrical network in the Carolinas. This role requires an experienced journeyman-level electrician with at least 5 years of supervisory experience. The successful candidate will lead Qualified Non-Electrical Worker teams, ensuring safety,...


  • Gasteiz / Vitoria, Álava, España Accor A tiempo completo

    About this Opportunity\Accor is seeking an Executive Director of Hotel Operations to lead the Ibis Budget Bilbao Arrigorriaga hotel. This role offers a unique chance to drive business growth and exceed targets in a dynamic environment.\About You\We are looking for a seasoned professional with strong commercial and business acumen, excellent leadership...

  • Hotel Manager

    hace 3 semanas


    Gasteiz / Vitoria, Álava, España Barceló Group A tiempo completo

    Job Title: Hotel Manager - Barceló GroupCompany OverviewThe Barceló Group is a leading hospitality company with over 90 years of experience in the industry. Founded by Simón Barceló in Mallorca, Spain, the company has grown to become one of the top 30 hotel chains in the world with over 60,000 rooms across 24 countries.SalaryWe are offering a competitive...


  • Gasteiz / Vitoria, Álava, España Empresa Reconocida A tiempo completo

    OverviewAs a key member of the Sales & Marketing team at Empresa Reconocida, you will have the opportunity to work with our industry-leading scale and unparalleled commercial reach. Our broad customer base and global footprint offer a unique chance to make a significant impact in the clinical trials supply chain services.SalaryThe estimated annual salary for...

  • Technical Manager Lead

    hace 4 semanas


    Gasteiz / Vitoria, Álava, España Computacenter AG & Co. oHG A tiempo completo

    About the RoleWe are seeking a skilled Technical Team Manager to support our management team in Spain. As a key member of our team, you will be responsible for managing a team of technicians and engineers, ensuring they meet performance targets and customer satisfaction levels.This is an exciting opportunity to work with a leading independent provider of IT...


  • Gasteiz / Vitoria, Álava, España Getronics A tiempo completo

    Company Overview: Getronics is a global leader in technology solutions, empowering businesses to stay competitive by offering flexible, secure, and reliable technology services tailored to their unique needs.">Job Description: We are seeking a proven Business Development Manager to drive new customer acquisition, sales strategy, and execution of our smart...


  • Gasteiz / Vitoria, Álava, España Computacenter AG & Co. oHG A tiempo completo

    About the OpportunityWe are seeking a skilled Technical Team Manager to support our management team in Spain. As a key member of our team, you will be responsible for managing a team of technicians and engineers, ensuring they meet performance targets and customer satisfaction levels.This is an exciting opportunity to work with a leading independent provider...


  • Gasteiz / Vitoria, Álava, España Batea A tiempo completo

    About NATT Tools Group Hand Tools DivisionWe are a leading hand tool manufacturer with a turnover of over 150 million dollars, operating in more than 80 countries. Our facilities are located in Spain, Mexico, Colombia, and China, and we have around 900 employees.As Financial Manager, you will play a key role in driving the financial performance of our Hand...

  • Global Sales Director

    hace 3 semanas


    Gasteiz / Vitoria, Álava, España Siteminder A tiempo completo

    Role OverviewSiteminder is seeking a highly skilled Regional Sales Manager to join our team in Barcelona. As a key member of our sales department, you will be responsible for leading and coaching a team of sales executives to achieve exceptional results.


  • Gasteiz / Vitoria, Álava, España Ulteum A tiempo completo

    **Job Title:** Senior Electrical Project ManagerCompany Overview:Ulteum is a leading provider of consultancy services, with a strong presence in the Middle East. We are committed to delivering high-quality projects that meet our clients' needs.Salary:$120,000 - $180,000 per annumJob Description:As a Senior Electrical Project Manager at Ulteum, you will play...


  • Gasteiz / Vitoria, Álava, España Itc Worldwide A tiempo completo

    Role OverviewWe are seeking an experienced Account Executive to drive the growth and development of our clientele base in the European Territory.About UsItc Worldwide is a leading managed IT service provider dedicated to delivering best-in-class IT solutions to our clients.Job SummaryThe ideal candidate will have a deep understanding of IT services,...


  • Gasteiz / Vitoria, Álava, España Cma Cgm A tiempo completo

    CMA CGM is a global leader in shipping and logistics, serving over 420 ports worldwide. We are committed to innovation and sustainability, aiming to become Net Zero Carbon by 2050. Our team in Bilbao seeks a skilled North Outside Sales Manager to drive sales growth and contribute to our success.In this role, you will oversee sales activities, manage a sales...