Front Office Team Lead

hace 4 días


Gasteiz Vitoria, Álava, España Melia Hotels International A tiempo completo

**Discover a Rewarding Career at Meliá Orlando Celebration**

Meliá Hotels International is seeking an experienced Front Office Manager to lead our front desk and reservations team. As a key member of our hotel management team, you will be responsible for ensuring exceptional service and personalized experiences for all guests.

**About the Role**

The Front Office Manager will oversee daily front office operations, including reception, reservations, and telephone services. This role requires strong leadership skills, excellent communication abilities, and attention to detail. You will be responsible for managing and motivating the front office and reservations team, ensuring their integration, training, and continuous development.

**Key Responsibilities**

  • Manage and motivate the front office and reservations team
  • Oversee daily front office operations, including reception, reservations, and telephone services
  • Supervise guest arrivals and departures, ensuring seamless and satisfactory experiences
  • Resolve complex guest complaints or issues quickly and effectively
  • Ensure the correct implementation of pricing policies and internal audit procedures
  • Prepare daily and monthly revenue reports
  • Participate in the recruitment and selection of new team members

**Requirements**

  • At least 2 years of front office or guest service experience, including management experience in a hotel or resort
  • Advanced Spanish and English proficiency (spoken and written); other languages are a plus
  • Proficiency in hotel management software (reservation systems) and tools like MS Word, Excel, and Outlook
  • Excellent oral and written communication skills, leadership ability, problem-solving skills, and attention to detail
  • Availability to work varied shifts, including mornings, evenings, weekends, and holidays

**What We Offer**

  • An estimated salary of $60,000 - $80,000 per year, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off

**How to Apply**

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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