Front Desk Coordinator, Luxury Hotel Experience

hace 1 mes


Gasteiz Vitoria, Álava, España Accor Hotels A tiempo completo

Company Overview
The Savoy, a renowned hotel in the hospitality industry, offers an exceptional guest experience. With a rich history dating back to 1889, this iconic hotel has played host to royalty, world leaders, and legends of the stage and screen.

Job Summary
We are seeking a skilled Front Desk Coordinator to provide an extraordinary guest experience while ensuring seamless communication with all teams. This role requires a strong level of initiative and team spirit.

About You
As a Front Desk Coordinator, you will be accountable for handling internal and external calls, providing knowledgeable responses to general and food and beverage enquiries, and accurately placing reservations. Your key responsibilities will include preparing guests for arrival, ensuring clear communication channels with other departments, and actively participating in up-selling and cross-selling hotel services.

What We Offer
In return for your expertise and dedication, we offer a competitive salary of £29,860, including service charge. Our benefits package includes support for career development and a recognition program that rewards outstanding performance. Enjoy a dynamic work environment where innovation and continuous improvement drive excellence in guest service.

How You'll Make a Difference
Your contributions will be instrumental in delivering an exceptional guest experience from pre-arrival through to post-stay. By driving innovation and continuous improvement, you will play a vital role in shaping our department's success.

Requirements
To succeed in this role, you must have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. Proficiency in telephone, communication, and booking systems is essential.


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