International Travel Reservations Coordinator

hace 3 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

Company Overview
Blu Selection is a multicultural team working alongside well-known brands, offering numerous combinations of flights and accommodations worldwide.

Salary and Benefits
The salary for this position is approximately €14,242 per year (€890 gross / month x 16 months), with the potential for performance bonuses up to €1,200 per year (m - €100) and complexity bonuses up to €840 per year (m - €70).

Job Description

We are seeking a highly skilled Travel Reservations Specialist to represent our online travel agency in the French market. As a key member of our team, you will be responsible for providing exceptional customer service, resolving queries efficiently, and ensuring a consistent quality of service.

  • Manage incoming queries effectively in a customer service environment.
  • Handle both inbound and outbound calls and emails.
  • Gather information from customers and resolve queries.
  • Assist clients with upgrades, rescheduling, bookings, doubts, claims, and financial considerations.
  • Communicate with clients to understand their needs regarding travel dates, destinations, and packages.
  • Book management (altering, canceling, or creating new reservations).
  • Manage the reservations back-office (ticket issuing, modification, and cancellation of reservations).

Required Skills and Qualifications

  • Native level of French.
  • B2 level in English.
  • Prior experience in Customer Service or Technical Support in a Call Center (preferably 6 months).
  • Analytic and problem-solving skills.
  • Customer and quality-oriented mindset.
  • Ability to operate in high-pressure situations.
  • Excellent communication skills – both written and oral.

What's in it for you?

  • Fixed-term contract for 6 months.
  • Working hours: Monday to Saturday, rotating shifts 8 am to 8 pm.


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