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Technical Support Specialist
hace 2 meses
As a Zendesk Administrator at Free Now, you will play a crucial role in ensuring the smooth operation of our customer support platform. Your primary responsibilities will include leading the development and maintenance of our Zendesk instance, executing day-to-day configuration, support, and maintenance tasks, and troubleshooting technical issues.
Key Responsibilities- Develop and maintain the Zendesk instance, ensuring it meets the needs of our customers and internal stakeholders.
- Configure and customize forms, fields, views, triggers, and business rules to optimize support processes.
- Implement and support new system rollouts, maintenance, upgrades, and process improvements.
- Collaborate with functional leaders, organizational units, and subject matter experts to identify and develop new business processes and integrations.
- Configure applications to meet strategic initiatives and client requirements.
- 3-5 years of experience as a Zendesk Administrator, with a strong understanding of the platform.
- Familiarity with the Zendesk REST API is a plus.
- Ability to fulfill service commitments with style, speed, and skill.
- Proven ability to earn the trust of internal and external stakeholders by providing facts, insights, and recommendations in a solution-oriented way.
- Excellent communication and collaboration skills.
- Flexible working arrangements.
- LinkedIn Learning.
- Sabbatical special leave policies.
- WeRoad partnership.
- Birthday, 24th + 31st December off.
- Short term EU work policy.
- Mobility Credit.
- Health Insurance.
- Employee assistance program.
Free Now is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We want you to grow and evolve.
