Customer Service Representative

hace 2 semanas

Barcelona, Barcelona, España Newco Communications A tiempo completo
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team in the payment industry. As a key point of contact for our clients, you will be responsible for handling client inquiries, technical complaints, and questions related to online banking and phone apps in a professional and courteous manner.

Key Responsibilities:

  • Provide accurate and timely information to customers regarding our products, services, and company policies.
  • Assist customers via calls and emails with inquiries, complaints, and problem resolutions.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate effectively with team members and cross-functional departments to deliver seamless customer service.

Requirements:

  • Native-level proficiency in Dutch or Flemish (spoken and written).
  • Good knowledge of English to communicate with colleagues and handle customer interactions.
  • Ability to maintain security procedures around sensitive data.
  • High school diploma or equivalent qualification.
  • Previous experience in customer service or a related field is a plus.

What We Offer:

  • Multicultural, fun, and friendly work environment.
  • Hybrid working model.
  • Internal growth opportunities.
  • Staff incentives and reward schemes.
  • Permanent position and competitive salary.

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