Malaga Banking Professional
hace 1 semana
About Us
At Australia And New Zealand Banking Group Limited, we're dedicated to shaping a world where people and communities thrive. As a leading financial institution, our mission is to improve the financial wellbeing and sustainability of our millions of customers.
The Role
We're seeking an exceptional Banking Consultant to join our Retail Banking team in Malaga, WA 6090. In this role, you'll play a vital part in providing customers with a seamless banking experience, meeting their end-to-end financial needs, and delivering a high standard of customer service.
You'll be part of a collaborative team, acting as a role model and peer coach to deliver the best possible customer experience. Your passion for delivering on our Customer Promises will ensure customers leave the branch as strong advocates of ANZ.
Your Day
As a Banking Consultant, your day will be filled with:
- Providing our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
- Participating in a collaborative team environment, acting as a role model and peer coach to deliver the best possible customer experience.
- Contributing to a significant uplift in customer engagement and advocacy, creating real customer value.
- Actively participating in and supporting bank programs and initiatives.
- Taking responsibility to 'know your customer' from a risk perspective.
- Ensuring compliance with ANZ and branch policies and procedures.
What We're Looking For
To succeed in this role, you'll ideally bring:
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
About the Location
This role is based in Commerce Park, the corner of Alexander Drive and Beach Road, Malaga WA 6090. The location offers a great opportunity to work in a dynamic and growing area, with access to various amenities and public transportation.
Salary Information
The estimated annual salary for this role is between $60,000 - $80,000, depending on experience. However, please note that this figure is an estimate and may vary based on individual circumstances.
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