Customer Service Travel Agent

hace 2 días


Barcelona, Barcelona, España Exoticca A tiempo completo
About Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the concept, production, and e-commerce of long-distance dream trips. Our brand equity is built on the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

About You

We are seeking a professional, dynamic, and multicultural Customer Success Agent to join our team in Barcelona city. As a key member of our Customer department, you will provide exceptional service to all our members and customers, managing different countries and providing 24/7 support.

Your Role

We offer a challenging opportunity for a Customer Service Travel Agent with a great perspective on all our operations. Your role consists of becoming one of our top travel agents within our Customer department. Key responsibilities include:

  • Providing pre-departure customer support: answering incoming calls and emails, providing destination and trip information, helping with visas and country-specific entry requirements, adding or removing excursions, making cancellations, service amendments, and refund requests, and providing information about land and flight services.
  • Providing in-destination customer support: handling incoming calls, emails, and Whatsapp messages, supporting customers with flight delays or cancellations, providing information about daily activities while in the destination, and managing communication about crisis situations.
  • Achieving targets: such as productivity (number of calls and emails answered), quality assurance score, etc.
Requirements

To be successful in this role, you should have:

  • At least 2 years of experience in contact centre and/or customer service roles.
  • Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
  • Mastery of communication, listening, and soft skills.
  • Able to assess a caller's needs and provide appropriate recommendations.
  • Night shift availability: polyvalent schedules, including evenings, weekends, and holidays.
  • Fluency in French; we have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US, and CA.
What We Offer

We provide a competitive compensation package in line with job responsibilities and experience. Additionally, we propose flexible compensation management for diet, transportation, private health insurance with Cobee, and a hybrid work model. Salary range is approximately €45,000 - €65,000 per year, depending on your qualifications and experience.


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