B2C Squad Coordinator
hace 4 semanas
Transforming the Future of Tobacco at Philip Morris International
About the RoleWe are seeking a highly motivated and experienced B2C Squad Coordinator to join our Customer Centric Organization (CCO) team. As a key member of our commercial transformation team, you will play a critical role in driving the growth of our IQOS users and Heat-Not-Burn (HnB) products in international markets.
Key Responsibilities- Manage and coordinate SQUAD (hostesses) operations to contribute to territory/region growth of IQOS users & HnB, ensuring KPI accomplishment.
- Supervise on-the-job training, communication with hostess's agency, and regularly monitor performance to ensure provider performance is up to standards.
- Deploy territory plans considering the full consumer journey and selling opportunities, cascade priorities to agencies, and ensure tools and materials are working properly.
- Train providers to ensure right messaging of benefits, programs, promotions, and objection handling for LAUs acquisition, retention, upselling, and cross-selling of PMI's IQOS portfolio.
- Monitor and control provider performance, identify outliers, deviations, and non-compliant behaviors, and implement corrective/preventive actions.
To succeed in this role, you will need:
- Strong commercial transformation experience, preferably in a B2C environment.
- Excellent communication and leadership skills.
- Ability to analyze complex data and develop effective solutions.
- Strong problem-solving and decision-making skills.
- Proficiency in Microsoft Office and ability to learn new tools and technologies.
As a B2C Squad Coordinator at Philip Morris International, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the transformation of our business. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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