B2C Squad Coordinator
hace 3 meses
.One clear purpose - to deliver a smoke-free future. Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Introducing smoke-free products shifts the focus of our entire business. We're fast moving from a B2B to a B2C model – and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.The purpose of our B2C third parties Coordinator will be as follows:Manage, coordinate, supervise SQUAD (hostesses) operations in order to contribute to the territory/ region growth of IQOS Users & HnB (always ensuring KPI accomplishment). On the job supervision, communication with hostess's agency. Regularly monitoring performance is the main accountability in order to ensure provider´s performance is up to standards/ delivering results and optimal CX.Main AccountabilitiesTERRITORY PLAN DEPLOYMENT:Execute the Territory plan considering the full consumer journey and selling opportunities.Cascade priorities to the agencies.Ensure tools, materials are working properly (ie- frontliner system usage and identification/escalation of errors) so that the agency can provide the service.Ensure visibility is in place and according to visual merchandising guidelines.Ensure the correct service providing with the supplier, by managing incidences.TRAINING ON THE JOB:Ensure the correct training over the user company (Philip Morris) and the agency.Train the provider to ensure right messaging of benefits, programs, promotions and objection handling for LAUs acquisition, retention, upselling and crosselling of PMI´s IQOS portfolio.Train the provider to foster business relations with touchpoint owners and staff (Retail) by providing professional and high quality services.MONITOR & CONTROL:Do regular performance evaluation of the provider.Identify outliers/ deviations / non-compliant behaviours.Long-tail management: Action plans in place and decision making in order to ensure provider´s performance is optimal.Top performers Management.KPI TRACKING - Monitor core KPIs/ targets and benchmark those against objectives, in order to define and implement corrective / preventive actions with the provider and B2C lead.Consolidate and share provider´s feedback with B2C lead regarding processes/ programs/ current CX/ field reality in order to identify opportunities for growth in the territory
-
B2C Squad Coordinator
hace 2 meses
Málaga, España Philip Morris International A tiempo completoOne clear purpose - to deliver a smoke-free future. Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and...
-
B2C Squad Coordinator
hace 3 meses
Málaga, España Philip Morris International A tiempo completoOne clear purpose - to deliver a smoke-free future.Times are changing at PMI.We've chosen to do something big.The world expects us to act responsibly.And we are doing just that by transforming our business by building a smoke-free future.With huge change, comes huge opportunity.So, wherever you join us, you'll enjoy the freedom to dream up and deliver...
-
Global Customer Experience Coordinator
hace 2 días
Málaga, Málaga, España Job Squad A tiempo completoJob OverviewThe Global Customer Experience Coordinator role at Job Squad is a fantastic opportunity to provide world-class customer support to our business customers across the globe.About the RoleIn this position, you will be responsible for delivering exceptional customer experiences by handling all support queries related to travel bookings,...
-
Senior Licensing Specialist for Global Software Company
hace 2 semanas
Málaga, Málaga, España Job Squad A tiempo completoAbout Job Squad: At Job Squad, we are seeking a highly skilled Senior Licensing Specialist to join our team in Malaga. This is an exciting opportunity to work with one of the leading software companies worldwide, designing and delivering unforgettable human experiences for today's digital world.Job Description:Your role as a Licensing Associate will be to...
-
Global B2B Sales Ambassador
hace 2 días
Málaga, Málaga, España Job Squad A tiempo completoJob OverviewWe are seeking a skilled Global B2B Sales Ambassador to join our team at Job Squad. As a key member of our sales department, you will be responsible for booking meetings with B2C customers in the Dutch market through cold calling.About UsOur company is a global provider that designs, delivers, and optimizes unforgettable human experiences for...
-
Customer Experience Ambassador
hace 4 días
Málaga, Málaga, España Job Squad A tiempo completoAbout the RoleAs a Customer Experience Ambassador at Job Squad, you will be responsible for delivering exceptional customer support to our clients.About the CompanyJob Squad is a global provider that designs, delivers, and optimizes human experiences in the digital world. We offer end-to-end services across all B2C and B2B customer journeys.Your...
-
Global Customer Experience Specialist
hace 2 días
Málaga, Málaga, España Job Squad A tiempo completo**Job Overview:**We are seeking an experienced Global Customer Experience Specialist to join our team at Job Squad. In this role, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.Company Overview:Job Squad is a global provider that delivers unforgettable human experiences...
-
Digital Experience Manager
hace 2 días
Málaga, Málaga, España Job Squad A tiempo completoJob Overview">Job Squad is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. As a Customer Lifecycle Manager, you will be part of our team that engages customers from the very first point of contact to retention and renewal initiatives.">The Role">You will be responsible for strategy and...
-
Customer Experience Specialist
hace 2 días
Málaga, Málaga, España Job Squad A tiempo completoJob Description for Customer Support Representative at Job SquadAbout the CompanyOur client, a global provider, designs and delivers unforgettable human experiences in the digital world. They offer end-to-end services across B2C and B2B customer journeys.The RoleWe are seeking an experienced Customer Support Representative to join our team. The ideal...
-
Digital Client Acquisition Specialist
hace 2 días
Málaga, Málaga, España Job Squad A tiempo completoAbout Job SquadAs a global provider, we specialize in designing and delivering exceptional human experiences across the digital landscape. Our services span from sales and service to content moderation and credit management, ensuring seamless customer journeys.The RoleWe are seeking a Customer Development Specialist to join our team. Your primary...
-
French Licensing Associate
hace 4 días
Málaga, Málaga, España Job Squad A tiempo completoAbout Job Squad">Job Squad is a leading software company that designs, delivers, and optimizes unforgettable human experiences for today's digital world. As a global provider, we cater to all B2C and B2B customer journeys.">Your Role as Licensing Associate">Your role will involve working with the Renewal Specialist and Senior Account Manager to ensure...
-
Sales Development Representative
hace 4 días
Málaga, Málaga, España Job Squad A tiempo completoJob SummaryWe are seeking a highly motivated and results-driven Sales Development Representative to join our team at Job Squad. As an Inside Sales Representative, you will be responsible for selling products and meeting the needs of our customers by being in contact with them over the phone.This role requires strong social skills, a welcoming and negotiating...
-
Senior Software Sales Executive
hace 2 días
Málaga, Málaga, España Job Squad A tiempo completoAbout Job SquadJob Squad is a leading provider of software solutions, designing and delivering innovative human experiences for the digital world. We're an end-to-end provider across all B2C and B2B customer journeys.The JobWe're seeking a Senior Software Sales Executive to establish a strong foundation for meeting our customers' needs. As a senior account...
-
Málaga, Málaga, España Job Squad A tiempo completoJob DescriptionAt Job Squad, we're seeking a highly skilled Senior Account Manager to join our team. As a key member of our sales department, you will play a crucial role in establishing strategic partnerships with technology companies.About the RoleThis is a fantastic opportunity to utilize your expertise in sales and business development to drive growth...
-
Customer Success Strategist
hace 6 días
Málaga, Málaga, España Job Squad A tiempo completoAt Job Squad, we're a global provider of human experiences for the digital world. We design, deliver, and optimize unforgettable customer journeys across all B2C and B2B touchpoints.The RoleYou will be responsible for leading end-to-end customer lifecycle management as a Customer Lifecycle Manager. This role involves engaging customers from the first point...
-
Dedicated Customer Service Expert
hace 2 días
Málaga, Málaga, España Job Squad A tiempo completoAbout Job SquadWe are a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.The RoleAs a Dedicated Customer Service Expert, you will primarily take inbound calls...
-
Global Customer Experience Ambassador
hace 2 días
Málaga, Málaga, España Job Squad A tiempo completo**Job Overview**At Job Squad, we're a global provider who designs and delivers unforgettable human experiences for today's digital world. From sales to service, content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.The Role:We're seeking a skilled Customer Support Agent/Representative to join our team....
-
Software Licensing Associate
hace 1 mes
Málaga, Málaga, España Job Squad A tiempo completoJob OverviewWe are seeking a highly skilled Software Licensing Associate to join our team at Job Squad. As a key member of our sales team, you will play a vital role in ensuring the success of our customers through effective cloud sales and strategy.About the CompanyOur client is a leading global provider of software solutions, designing, delivering, and...
-
Senior Licensing Expert for Global Software Company
hace 4 semanas
Málaga, Málaga, España Job Squad A tiempo completoImagine working in a dynamic and innovative environment where you can utilize your expertise to drive growth and success. Our team at Job Squad is seeking a highly skilled Senior Licensing Expert to join our ranks as a French Licensing Associate.About the Opportunity:We are looking for an experienced licensing professional with a strong background in...
-
Customer Acquisition and Retention Strategist
hace 6 días
Málaga, Málaga, España Job Squad A tiempo completoJob Description:**Company Overview**: Job Squad is a global provider of innovative solutions, delivering exceptional human experiences in the digital world. Our comprehensive services span sales to service, content moderation, and credit management, serving all B2C and B2B customer journeys.**The Role**: As a Customer Acquisition and Retention Strategist,...