Technical Support Specialist

hace 1 mes


Barcelona, Barcelona, España Hudl A tiempo completo

About the Role

We're seeking a highly skilled Technical Support Specialist to join our Match Analysis team in Barcelona, Spain. As a key member of our team, you'll be responsible for providing exceptional support to our clients from various sports and organizations.

Key Responsibilities

  • Work directly with clients to understand their pain points and provide tailored solutions.
  • Collaborate with our product teams to surface customer insights and drive product development.
  • Provide technical support via phone, email, and video conferencing.
  • Troubleshoot and resolve technical issues in a fast-paced environment.

Requirements

  • Fluency in English and French (additional languages a plus).
  • Experience in tech support, preferably with video analysis software.
  • Problem-solving skills and ability to empathize with clients.
  • Flexibility to work weekends and handle requests through multiple channels.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary range of €24,750—€41,250 EUR.
  • A comprehensive benefits package, including medical and retirement benefits.

About Hudl

Hudl is an equal opportunity employer committed to creating an inclusive environment where everyone feels valued and supported. We offer resources to ensure our employees feel safe bringing their authentic selves to work.



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