Account Health Support Specialist With Turkish Language Expertise

hace 3 semanas

Barcelona, Barcelona, España Amazon A tiempo completo

Job Title: Account Health Support Specialist With Turkish

About the Role:

We are seeking a highly skilled Account Health Support Specialist to join our team at Amazon. As a key member of our Account Health Support team, you will be responsible for providing exceptional customer service to our selling partners, ensuring their success on our platform.

Key Responsibilities:

  • Supporting Amazon's selling partners to resolve any incoming issues via phone and email
  • Managing high volumes of inbound and outbound calls and emails
  • Investigating root causes of account health-related issues and providing viable solutions
  • Identifying sellers' needs, clarifying information, researching every issue, and providing solutions
  • Exemplifying Amazon's Leadership Principles, such as Customer Obsession, by consistently displaying a genuine empathy and passion for our customers

Requirements:

  • High school diploma or equivalent
  • Experience providing support and service to customers
  • Fluent in English and Turkish
  • Intermediate competency with Windows, Microsoft Word, Outlook, and Excel
  • Excellent verbal and written communication skills
  • Excellent listening skills; able to demonstrate empathy and willingness to help

Preferred Qualifications:

  • Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
  • Problem-solving skills
  • Bachelor's Degree
  • Demonstrated ability to analyze problems logically
  • Self-disciplined, diligent, proactive, and detail-oriented

About Amazon:

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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