Technical Support Specialist
hace 3 semanas
**About Us**
Arrow ECS is a leading global value-added distributor of electronic components and computer products. Headquartered in Centennial, Colorado, we specialize in distribution and value-added services. Our mission is to ensure customer success by providing technical expertise and tailored IT infrastructure solutions.
**Our Story**
We are proud to be part of the Broadcom family, a global leader in numerous product segments. As a result of the merger with LSI Corporation, Brocade, CA Technologies, and Symantec, we have become an industry leader. Our team of 30 engineers works closely with customers to deliver technical support and drive product success. We operate on a hybrid model, with two days in the office and three days remote.
**What You Will Be Doing at Arrow ECS**
As a Technical Support Engineer at Arrow ECS, you will play a key role in delivering exceptional customer experiences. Your primary responsibilities will include providing technical support via email, telephone, and remote sessions to our global customers. You will investigate and resolve escalated support incidents from our customers and partners. Additionally, you will manage your backlog of cases, handle new cases raised by customers, assist on case escalations, schedule and attend calls with customers to progress cases, and utilize lab resources to replicate and troubleshoot customer issues.
**Key Responsibilities:**
- Provide 1st & 2nd line technical support via email/telephone to our global customers
- Resolve escalated support incidents from our customers and partners
**Salary Range**
The estimated salary for this position is $65,000 - $90,000 per annum, depending on location and experience.
**Join Our Team**
At Arrow ECS, we prioritize adaptability and flexibility to meet ever-changing business needs and evolving industry trends. If you are a motivated and customer-focused technical professional, we encourage you to apply for this exciting opportunity.
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