Customer Service Representative

hace 3 semanas

Barcelona, Barcelona, España Amspace Recruitment Consultancy A tiempo completo

At Amspace Recruitment Consultancy, we're seeking a highly skilled Dutch-speaking Customer Support Agent to join our team in the automotive sector. As a key point of contact for customers, you'll provide top-notch support and solutions for various needs.

Main Responsibilities:

  • Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions.
  • Log contact details and resolve issues within established service level agreements.
  • Stay informed about products and services to provide accurate customer support.
  • Escalate significant issues to a Mentor as needed.
  • Follow all established project processes and procedures.
  • Support team members during absences and participate actively in team meetings.
  • Engage in additional tasks to sustain service performance and customer satisfaction.

Requirements:

  • Native-level Dutch proficiency and fluent English.
  • Minimum of 1 year in customer service; automotive experience preferred.
  • Experience with electric vehicles is advantageous.
  • Familiarity with IT platforms and applications, including Windows and MS Office.
  • Strong listening and problem-solving skills to meet customer needs.
  • Ability to manage and resolve calls independently or escalate as necessary.
  • Commitment of at least 6 months to the role is required.

We're looking for a dedicated and customer-focused individual to join our team. If you're passionate about delivering exceptional support and have a strong background in customer service, we encourage you to apply.

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