Crm & Loyalty Program Manager (English Speaking)

hace 1 semana

Valencia, Valencia, España Blu Selection A tiempo completo
{"title": "Customer Experience Strategist", "content": "Join Our Team as a Customer Experience Strategist

We are seeking a highly skilled Customer Experience Strategist to join our team at Blu Selection. As a pioneer in the fashion industry, we are committed to pushing boundaries and setting new standards.

The ideal candidate will have a strong background in CRM and loyalty program management, with a proven track record of enhancing database quality, opt-ins, and consents. They will be responsible for managing existing clients, elevating their profiles in the loyalty scheme, and boosting engagement rates, customer profile richness, and customer lifetime value.

The Customer Experience Strategist will work closely with the sales team and fellow marketers to develop personalized experiences using the customer data platform and marketing automation. They will also coordinate and optimize campaigns with internal stakeholders.

We are looking for a data-driven candidate who is also interested in interpersonal communication and enhancing the customer experience. Strong analytical and communication skills are essential, as well as the ability to influence at all organizational levels.

The ideal candidate will have 5+ years of experience in CRM and loyalty, with expertise in customer journeys, data-driven marketing, and segmentation. Proficiency in English is required, and knowledge of Bloomreach, HTML, and SQL is a plus.

We offer a competitive salary and benefits package, including private health insurance, WFH allowance, and employee shop allowance. Our dynamic, innovative, and inclusive work environment celebrates creativity and individuality.

Apply now to become a part of our team and contribute to our mission of delivering exceptional customer experiences.

", "requirements": ["5+ years of experience in CRM and loyalty", "Expertise in customer journeys, data-driven marketing, and segmentation", "Proficiency in English", "Knowledge of Bloomreach, HTML, and SQL is a plus"]}

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