Digital Experience Manager
hace 2 semanas
About the Role
We are seeking a highly skilled Digital Experience Lead to join our team at Michael Page. As a key member of our digital team, you will be responsible for driving the digital customer experience across all our digital assets, including web, app, and kiosks.
Key Responsibilities
- Develop and implement a comprehensive digital customer experience strategy to drive engagement, satisfaction, and conversion metrics.
- Collaborate with agencies and freelancers to ensure a world-class user experience under a continuous improvement methodology.
- Lead the kiosk channel, coordinating end-to-end all projects and business-as-usual requests to achieve successful business metrics and customer experience.
- Monitor digital projects, track reports, and follow day-to-day metrics to improve the experience and performance of all journeys.
- Design and launch fast-learning AB testing scenarios to ensure they drive precise behavior, delivering optimal business results and customer expectations.
- Evaluate website/app analytics behavior and create solutions to increase customer life cycle value and the digital experience life cycle.
- Work closely with the digital growth team, marketing team, and IT department to support digital projects and ensure successful digital growth.
- Design customer journeys based on data-driven insights to achieve improvement on conversion, engagement, and nurture CRM platform.
- Co-design landing pages and support content strategies to efficiently connect brand actions to target audiences, driving engaging customer experiences and business performance.
- Identify gaps and generate new ideas to grow market share, improve customer experience, and drive e-commerce growth, ensuring all digital communications are measurable and trackable on analytics tools.
Requirements
- Bachelor's or Master's degree in Digital Marketing, Administration, or Business.
- +3 years of experience in ecommerce, UX, and CRO projects.
- Team player, responsible, and resolute person.
- Growth mindset and capacity to work in a fast-paced environment.
- Experience in analytics, web, and CRM ventures.
- Familiarity with digital KPIs, web fundamentals, and acquisition strategies.
- Experience tracking project development, competitive analysis, and agile methodology.
- Excellent written and verbal communication skills.
- Highly appreciate previous QSR experience.
- Tools: Google Analytics, Google Optimize & AB Testing, GTM, App management, Project management tracker, Excellent knowledge of MS Office, UX/UI design, Customer journeys, Work effectively both independently and as part of a team.
What We Offer
- Young, dynamic, and diverse working environment.
- Professional development within the brand.
- Competitive salary.
- Flexible timetable.
- Private health insurance.
- Life insurance.
- Optional flexible retribution.
- You will have everything you need to make an outstanding job.
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