Senior Sales Operations Manager

hace 3 semanas


Madrid, Madrid, España Hitachi Europe S.A. (Spain) A tiempo completo

Job Description:

 

About the Role:

We are seeking a highly skilled Senior Sales Operations Manager to lead our sales support team in Europe. As a key member of our organization, you will play a critical role in driving customer satisfaction and achieving business goals.

 

Responsibilities:

• Provide daily leadership to the sales support admin Order Entry Team to achieve objectives
• Train, coach, and advise sales support Team members as required to ensure that objectives are achieved.
• Leadership for resolving Order Entry or expediting issues as well as applying new processes and skills to improve the operations status quo.
• Perform work assignments that are of an advanced level, identifying barriers to success, utilizing troubleshooting and problem-solving skills towards development of creative solutions to complex issues.
• Frequently suggest solutions to problems that impact not only their own work and responsibilities but those of the entire departmental team.
• Identify root cause issues and implement and assess countermeasures.
• Coordinate in the direction of others towards completion of daily work tasks.
• Schedules Team Members for coverage before and after core hours.
• Responsible for the completion and accuracy of projects and daily Team tasks, including the planning and assigning of tasks to other staff members that would contribute to lower-level professional development.
• Respond to customer inquiries related to order status, availability, delivery, and problem resolution.
• Oversee all incoming calls, inquiries, emails to the team – ensure quick, complete, and accurate responses to the customers' needs.
• Use case-management in SAP and MS Dynamics CRM program to document customer inquiries and bring them to closure.
• Act as company subject matter expert on SAP, assisting with training of supporting departments using the software.
• Assist with the hard-allocation emergency order queue, reviewing orders with backorders and shortages, and procuring parts from other Sullair warehouse locations in order to fulfill those emergency orders in a timely basis.
• Coordinates with the Europe warehouse inbounds and outbounds processes and KPI's.
• Coordinates import/export processes and facilitates required documents in a timely manner.
• Coordinates special requirements with the Region Sales Managers and the Service Manager.
 
Qualifications:

• Bachelor's degree in a related field.
• Top Level Expert in Service, Production, or Support Worker role requiring advanced skills to perform all standard tasks within the function as well as specialized tasks.
• Experience in international trade.
• Minimum of 5 years of experience in customer service/sales.
• Exceptional verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Sense of urgency.
• Good organizational skills and attention to detail.
• Ability to manage multiple priorities, remain calm under pressure, and work well across all levels of the organization.
• Moderate proficiency with Microsoft programs such as CRM, Outlook, Word, Excel preferred.
• Proficiency with SAP.
 
Estimated Salary: €80,000 - €110,000 per annum (depending on location and experience)

 



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