Account Health Support Specialist with German Language Expertise
hace 4 semanas
About the Role:
As an Account Health Support Specialist with Amazon Spain Services, S.L.U., you will play a vital role in ensuring the success of our Selling Partners by providing exceptional customer support and resolving account-related issues.
Key Responsibilities:
- Supporting Amazon's Selling Partners to solve incoming issues via phone and email channels
- Managing high volumes of inbound and outbound calls and emails, with a strong focus on productivity and quality standards
- Investigating root causes of account health-related issues and providing viable solutions to Sellers
- Identifying Sellers' needs, clarifying information, researching every issue, and providing solutions
- Exemplifying Amazon's Leadership Principles, such as Customer Obsession, by consistently displaying empathy and passion for our customers
- Building sustainable relationships with customers by going the extra mile
- Documenting all Seller interactions and information according to standard operating procedures
- Attending regular training sessions to learn product details and key selling points of products and technologies
- Collaborating with various internal stakeholders and teams to drive process improvements
Requirements:
- High school diploma or equivalent
- Previous experience providing support and service to customers
- Proficiency in English and German languages (C1 level)
- Intermediate competency with Windows, Microsoft Word, Outlook, and Excel
- Excellent verbal and written communication skills, with the ability to lead customers through the various steps to resolve issues
- Excellent listening skills, with the ability to demonstrate empathy and willingness to help
- Prior Contact Center experience is highly desirable
About Amazon:
Amazon is an equal opportunities employer, and we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
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Barcelona, Barcelona, España Amazon A tiempo completoJob Title: Account Health Support Specialist with German Language ExpertiseAbout the Role:We are seeking a highly skilled Account Health Support Specialist with German language proficiency to join our team in Barcelona, Spain. As an Account Health Support Specialist, you will play a critical role in ensuring the success of our Selling Partners by providing...
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