Luxury Hospitality Manager

hace 3 semanas


Ibiza, España Fivehotelsandresorts A tiempo completo
Quality and Training Director

Elevate your career with FIVE Hotels and Resorts, a world-renowned luxury hotel group redefining hospitality excellence.

About You

  • A driven leader with exceptional communication, leadership, and organisational skills.
  • An astute creative thinker who conceptualises innovative solutions in fast-paced environments.
  • A motivated professional with a 'can-do' attitude and flair for taking ownership.

Key Responsibilities

  • Deliver exceptional guest experiences through professional, friendly, and engaging service to FIVE Tribe members and stakeholders.
  • Oversee daily quality control and training activities of FIVE Tribe members, ensuring alignment with industry-leading standards.
  • Develop tailored training programmes focusing on sales techniques, upselling, complaint management, and customer-focused solutions.
  • Monitor, assess, and report key performance indicators to management, driving success across departmental systems and team or individual contributions.

About Us

FIVE Hotels and Resorts prides itself on being disruptively different and uniquely luxurious. Our growing portfolio of lavish destinations offers boundary-breaking experiences at award-winning hotels, dining concepts, and immersive nightlife venues.

What We Offer

  • A dynamic work environment encouraging continuous improvement and innovation.
  • The opportunity to work with a diverse and inclusive workforce from over 80 nationalities.
  • A competitive salary and benefits package, including a guaranteed minimum annual salary of €65,000.


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