IT Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Blu Selection. As a Helpdesk Analyst, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:

  • Respond to and resolve technical queries via phone, email, and ticketing system.
  • Collaborate with internal teams to resolve complex IT issues.
  • Document and log all interactions on the ticketing tool.
  • Delegating unresolved issues to specialized teams.
  • Maintain and improve customer satisfaction levels.
  • Communicate effectively with team members and stakeholders.

Requirements:

  • Native or fluent in Dutch and advanced level of Spanish and English.
  • Strong problem-solving skills and logical thinking.
  • Excellent communication and customer service skills.
  • Ability to work in a team environment.
  • Punctuality and respect for time schedules.

What We Offer:

  • Remote work 80% of the time, with 4 days of on-site work per month.
  • Shift rotation: 8AM - 5PM, Monday to Friday, with one hour less on Fridays.
  • Ticket restaurant (€1100 per year) and private health insurance after 6 months.
  • Annual salary of €20,535.87 gross/year.
  • International work environment with a supportive team.

Additional Benefits:

  • Access to VIP District with discounts and perks.
  • Career development and leadership program opportunities.
  • Free online language classes (GER, FRE, SPA & ENG).
  • Fully paid training and parking for bicycles.

About Us:

Blu Selection is a leading independent provider of IT Consultancy services, operating Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas. We offer support in over 30 languages and are committed to delivering exceptional results to our clients.


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