Customer Support Specialist

hace 3 días

Barcelona, Barcelona, España Cpm International A tiempo completo

About CPM International

CPM International is a global company with a presence in over 30 countries, providing multilingual support in various languages tailored to the needs of our diverse markets. We specialize in customer service, sales, and technical support solutions for clients worldwide.

Our Values

We believe in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This includes resolving complex technical issues, providing guidance on product setup and troubleshooting, and ensuring that all client requests are processed in accordance with company processes and guidelines.

Key Responsibilities

  • Provide technical support and guidance to clients via phone, email, or other communication channels
  • Resolve complex technical issues and provide solutions to clients
  • Process all client requests in accordance with company processes and guidelines
  • Provide superior levels of quality in all transactions with strict adherence to governing laws
  • Identify new opportunities to cross-sell and upsell without compromising the values of the company

Requirements

  • Experience in the customer service industry and ideally a contact centre environment
  • A fluent level of German (spoken and written) plus an advanced level of English
  • Well organized and able to prioritize your workload
  • A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business
  • Passionate about giving and receiving fantastic customer service – we want you to treat every interaction as an opportunity to delight our customers

Benefits

  • Temporary contract (3-month with 1-month probation period)
  • Full-time: 39 hours/week
  • Working days/Hours: Monday to Friday between 9:00 am – 18:30 pm (one short day)
  • Salary: 23,000€ per year
  • Holidays: 24 days per calendar year
  • Hybrid: Working 3 days a week from the office/2 days working from home
  • Employee Assistance Program - Free, confidential and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization

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