Swedish Customer Service Specialist in Barcelona

hace 3 semanas


Barcelona, Barcelona, España Cross Border Talents A tiempo completo

Are you passionate about delivering top-notch customer service in a dynamic environment?


We are seeking a Customer Service Representative fluent in Swedish to join our team in Barcelona. This role offers the opportunity to make a difference by helping customers with their inquiries in a fast-paced and supportive atmosphere.



Key Responsibilities:


  • Assist Customers: Handle incoming inquiries via phone, email, and chat, ensuring efficient and effective responses.
  • Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
  • Stay Updated: Keep your knowledge fresh on our products and services tailored to individual customer needs.
  • Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
  • Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
  • Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings.


Requirements:


  • Language Skills: C2/ fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
  • Experience: At least 1 year of customer service experience, preferably in technical support.
  • Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
  • Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
  • Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.


What We Offer:


  • Competitive Salary: Excellent remuneration package based on experience and performance.
  • Work Hours: Monday to Friday, 09:00 AM - 06:00 PM.
  • Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
  • Paid Leave: Enjoy 23 working days of paid annual leave.
  • Career Development: Access to guidance and tools to help you reach your full potential.


Apply now and be part of our exciting journey in beautiful Barcelona.




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