Swedish Customer Service Specialist in Barcelona
hace 3 semanas
Are you passionate about delivering top-notch customer service in a dynamic environment?
We are seeking a Customer Service Representative fluent in Swedish to join our team in Barcelona. This role offers the opportunity to make a difference by helping customers with their inquiries in a fast-paced and supportive atmosphere.
Key Responsibilities:
- Assist Customers: Handle incoming inquiries via phone, email, and chat, ensuring efficient and effective responses.
- Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
- Stay Updated: Keep your knowledge fresh on our products and services tailored to individual customer needs.
- Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
- Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
- Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings.
Requirements:
- Language Skills: C2/ fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
- Experience: At least 1 year of customer service experience, preferably in technical support.
- Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
- Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
- Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.
What We Offer:
- Competitive Salary: Excellent remuneration package based on experience and performance.
- Work Hours: Monday to Friday, 09:00 AM - 06:00 PM.
- Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
- Paid Leave: Enjoy 23 working days of paid annual leave.
- Career Development: Access to guidance and tools to help you reach your full potential.
Apply now and be part of our exciting journey in beautiful Barcelona.
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