Technology Support Specialist for Global Health Services
hace 3 semanas
**About Us**
Cigna is a leading global health insurer with a mission to improve lives. We are committed to transforming health services, making them more affordable and accessible to millions. Our Madrid office is looking for an experienced IT Service Analyst to join our team.
**Job Description**
The successful candidate will provide operational support and account administration within the Service Desk team. This role involves providing technical support to onsite and remote users, installing and configuring end-user devices, and managing incidents and service requests via the call management system. The ideal candidate will be methodical, inquisitive, and have a passion for technology and service.
**Key Responsibilities:**
- Provide technical support to onsite and remote users.
- Install, configure, and support end-user devices.
- Manage/monitor IT Service Desk Incidents and Service Requests via the call management system.
- Manage User system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
**Requirements:**
- Two years of experience within an IT support team.
- Incident management skills.
- Experience with a call management system.
- Experience with Microsoft Office.
- Windows 10 support and build experience (both OS and PC hardware).
**Benefits:*
- Competitive salary estimated at €55,000 - €70,000 per year, depending on experience.
- A chance to work with a global, innovative, and flexible Technology division.
- Opportunities for professional growth and development through internal and external training programs.
- A positive work environment that values customer support and teamwork.
**Why Choose Cigna?**
We offer a unique opportunity to work in a dynamic and rapidly growing industry. As a member of our team, you will have the chance to develop your skills and expertise while contributing to our mission of improving lives. Join us in our pursuit of excellence and discover a career that truly invests in you as a person.
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