Customer Experience Specialist

hace 3 días

Laza, Orense, España Cpm International A tiempo completo

About Cpm International

Cpm International is a globally recognized company specializing in customer experience management and sales force solutions. With a strong focus on delivering exceptional customer service, Cpm International helps businesses maximize their operational effectiveness and achieve their goals.

Our Team

Our Internal Customer Service team is dedicated to fostering strong relationships with our clients. We prioritize account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction.

Key Responsibilities

  • Ensure the highest standard of calls, follow-ups, and communication across all channels.
  • Efficiently handle multiple tasks and systems in a fast-paced environment.
  • Make outbound calls to potential patients, offering free visits in designated countries.
  • Make real-time decisions in a dynamic and ambiguous environment.
  • Handle customer issues and escalations.
  • Prospect for and respond to incoming leads to meet or exceed sales quotas.
  • Identify trends, weaknesses, and solutions to enhance the customer journey and train team members.
  • Foster a positive and energetic team atmosphere.

Core Skills and Experience

  • Data Entry and Accuracy: Ensure accurate and timely data input, maintaining high levels of data integrity.
  • Communication (Written and Verbal): Compose clear and concise written communications, including reports.
  • Customer Service: Provide exceptional customer service, addressing customer concerns and needs in a timely and efficient manner.
  • Problem Solving: Identify and resolve customer issues, utilizing effective problem-solving techniques.
  • Stress Management: Maintain composure and professionalism under pressure, effectively handling challenging situations and meeting deadlines.
  • Continuous Improvement: Actively seek feedback and implement improvements to enhance performance and service quality.
  • Conflict Resolution: Resolve conflicts and disagreements calmly and professionally, maintaining a positive work environment.

What We Offer

  • Full-time position (39 hours/week)
  • Hybrid work model: Office 1 day per week, or for training purposes
  • Training: 2 weeks initial training and then on-the-job training
  • Best-in-class people engagement activities and programs
  • Ongoing training and development
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program – Bring a friend and get a referral bonus
  • Access to LinkedIn specialized training & courses

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