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The Customer Success Advisor plays a vital role in driving business growth and customer satisfaction at SiteMinder. As a key member of our regional teams, you will be responsible for retaining and optimizing our customers, increasing customer lifetime value, and providing exceptional customer support.
Key Responsibilities- Assist customers in achieving maximum value from their product by leveraging deep product and hotel management knowledge.
- Manage daily case and task loads effectively, ensuring that customers are contacted immediately for quick and appropriate resolution.
- Take ownership of customer problems and seek to identify, respond, and resolve issues before they become conflicts, ensuring a satisfactory solution for SiteMinder and the customer.
- Be a subject matter expert on drivers of retention and provide insights to the business.
- Experience in sales or retention teams.
- Very comfortable talking to customers on the phone in English and Italian.
- Exceptional communication skills, both written and verbal, with the ability to communicate effectively with customers, team members, and leadership.
- Proven experience in sales, customer success, account management, or a similar customer-facing role.
- Experience working with CRM software and customer support tools.
- Equity packages for you to share in SiteMinder's growth and successes.
- Hybrid working model (2 days per week in the office) in a prime location.
- Investment in your personal growth with a structured and foreseeable career pathway.
- Uncapped commission that rewards overachievement.
- Private health insurance.
- Full-time permanent contract.
- Multicultural work environment with 10+ nationalities.
- Excellence-driven, collaborative, and non-hierarchical culture.
- Cloudworks co-working community - events, discounts, breakfasts.
- In-office drinks and snacks.
- Mental health and well-being initiatives.
- Referral bonus for bringing in new talent.
- Generous parental (including secondary) leave policy.
- Paid birthday, study, and volunteering days off every year.
- Fun quarterly social and team events.
- Employee Resource Groups (ERG) to help you connect and get involved.
