Harley-Davidson Brand Ambassador
hace 22 horas
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.
Our Culture
We celebrate diversity and welcome individuals from all backgrounds. Our inclusive workplace fosters a sense of belonging, empowering employees to bring their unique perspectives and styles to work.
The Role
The Harley-Davidson Brand Ambassador represents the brand and its values through customer interactions, maximizing the HOG member experience. This role requires a passionate and driven individual who consistently provides exceptional customer service.
Key Responsibilities
- Represent the H-D Brand and its values
- Assist and support customers with bespoke and exceptional service
- Manage customer relationships, focusing on developing and retaining customers and members
- Process payments on behalf of HOG members
- Drive revenue opportunities through cross-selling and upselling
- Capture customer feedback and report back to management
- Maintain and update HOG member records on Salesforce
Requirements
- Fluent level of Dutch or German with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- Fluent level of German is a plus
- Excellent written and verbal communication skills across languages
- Positive, enthusiastic, friendly personality
- Strong listening and influencing skills
- Ability to perform under pressure and think quickly
- Ability to handle complaints and difficult customers
What We Offer
- Full-time position with 39 hours/week
- Salary: €20,349.77 gross per year
- Bonus of €600 after 6 months and €125 additional per month after 12 months
- Paid bank holidays and 1 extra day in lieu
- Hybrid work model
- Training and development opportunities
- Employee Assistance Program
- Employee Benefits Club
- Option to sign-up for discounted private health insurance
- Referral Program
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