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About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our Values
We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.
Our Client
Our client is a leading company in the hygiene, health, and nutrition industry, known for their commitment to protecting, healing, and nurturing the world. As a Customer Support Agent, you will handle customer inquiries and strive for first-contact resolution.
Key Responsibilities
- Work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner.
- Analyze customer problems and offer individual solutions.
- Develop a sound understanding of the products and services offered by our client.
- Embody our company values and act as a brand ambassador.
Requirements
- A fluent level of Turkish with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
What We Offer
- A temporary contract with a 4-month duration and a 1-month probation period.
- A full-time position with 39 hours of work per week.
- A competitive salary of €17,537.76 gross per year.
- Incentives for top performance.
- 2 accrued days of holiday per month and 24 calendar holidays per year.
- Paid bank holidays and an extra day in lieu.
- A hybrid work arrangement with 3 days of office work per month and the rest working from home.
- Ongoing training and development opportunities.
- Employee Assistance Program and Employee Benefits Club.
- Option to sign-up for discounted private health insurance and referral program.
